Stewarding

stage 1

• Undertake induction and familiarisation training
• undertake training and underpinning knowledge for the relevant National Occupational standards
• attend a minimum of four events partnered by a qualified and experienced steward
• begin work as an unaccompanied steward for a period of no more than 12 months, dating from the start of induction training

Arena Learning’s quality team will look after this for you in partnership with our awarding organisations.  Please be aware that whilst we can give confirmation of candidates achieving their qualifications, the external verification of work may delay the issuing of certificates.

stage 2

• continue and complete training for remaining units of the relevant National Occupational Standards
• undergo assessment for occupational competence
• undergo assessment for suitability for specialist duties, for example in safeguarding, disability or fire safety

The Level 2 Certificate in Spectator Safety is the next stage in developing your staff.  Our team of assessors will need access to your workforce whilst they are being deployed across your operation (we are happy for our staff to undertake induction/accreditation for your sites).  Be assured, that our assessors are non-intrusive and will not move your staff from their designated areas without prior consent or if they notice an immediate risk which needs to be addressed.  The Level 2 Certificate is the next step for the frontline stewards to achieve the national occupation standards.  For specialist stewarding roles, you can combine this with our qualifications in Fire Safety, Conflict Management, Our suite of SIA qualifications, front of stage pit barrier or other qualifications.

stage 3

• obtain external certification of competence, for example by successfully completing a qualification

Arena Learning’s quality team will look after this for you in partnership with our awarding organisations.  Please be aware that whilst we can give confirmation of candidates achieving their qualifications, the external verification of work may delay the issuing of certificates.

stage 4

undertake ongoing training in such areas as:

• customer service
• communication techniques
• disability awareness
• security/counter-terrorism awareness training

Once you’re working with Arena, we will advise you on the latest sector trends and offer additional qualifications based on the needs of your workforce and the business direction.  We will carry out Impact assessments and offer advice on specialist modules.  Examples include but aren’t limited to Safeguarding; Equality, Diversity & Inclusion; PREVENT; Customer Service; Interpersonal Skills.